Customers that get too far behind on payments are more likely to cancel service than those who are not. Therefore, sending statements and assessing late charges can be a very effective way of insuring on-time payments and keeping collections in check.
Statement Options
Establish when statements are generated for late accounts by configuring your own statement preferences. These settings can be found by clicking the text “Setup” and selecting “Program” from the drop-down menu. Select the “Statement Options” tab and here you can determine the options that work best for you.
Late Charge Options
To choose your late charge option, click the text “Setup” and select “Company” from the drop-down menu. Find “Late Charge Setup” from this screen and “Save” when finished to apply your settings. In Probill, late charges can be setup in four different ways: