Good Phone Etiquette for Customer Service Representatives
Customer service representatives should practice proper business phone etiquette to deliver outstanding customer service and improve business image.
Customer Service Skills to Avoid
Customer service is important to the success of any business. Learn customer service skills to avoid.
What Makes a Business Successful?
Businesses must implement successful training programs which prepare employees in customer service satisfaction and customer retention.
The Forgotten Art of Customer Service
Good customer service and retention can be as simple as a smile. It is cost effective, easy but works like a charm.
7 Tips to Recession Proof Your Business
The word ‘recession’ is on everybody’s lips right now. Find out how to make sure that your small company keeps thriving, even when faced with a dip in the economy.
Very Easy Ways on How to Handle your Business Expenses
Accounting and paperwork are scary to a lot of business owners, but yet it is a part of life. By setting up a system, you will make your life a lot easier.
5 Steps to Organize Your Marketing Function
Identify your market, decide on a competitive strategy, select a marketing mix, develop a marketing plan and implement the plan effectively, and succeed.
How to Finance a Business
When you have a business idea, it can be difficult to get it started due to money. Here are some places you can look to find the money needed.
Benefits of Starting a Small Business: Personal and Economic
Small business generates benefits for the business person, employees, customers, the public and the government; they prop up the economy in bad times.
