FAQ

Mail Processing Service (MPS)

Printing your recurring bills in Probill is extremely easy. Push a button, have a cup of coffee, come back, and you’ve got a stack of printed bills! Of course if you’re the one who has to fold, stuff, stamp, and seal them it becomes a lot of tedious work.

How it Works |   You actually have two options when running your bills. You can either print them yourself or you can choose use “Mail Processing Service” Probill will quickly pre-process all of you bills without printing and take you to the billing review screen.  The review screen allows you to look your billing over before sending them to our mail processing service. In fact, you can even preview each bill the way it will look before printing it by selecting the view invoice button. If you happen to notice a customer you do not wish to mail a bill simply uncheck them. Once you make sure your billing looks ok, simply click select “Upload Billing”. Probill can take a thousand bills, compress the print file, and upload it to our secure server in under a minute. Now all that’s left is to wait for your customers to mail back their checks.We’ll print the bills for you on our 8.5-by-11 blue and white pre-perforated forms, address correct them, add the zip plus 4, barcode them, seal them in a dual windowed envelope and include a return reply envelope so the customer can mail you back their check. Because of the large numbers of bills we process we are able to offer this service to our customers at a price that is often less than they can process the billing themselves.

Here is a quick tutorial on exactly how MPS works.

The best part? Bills appear to come directly from your company! There is no sign up fee to begin the service or obligation to use it every month – simply upload your mail file when convenient and Probill will process and mail your billing on our scheduled days. Worried about losing a bill? Don’t be, our team can track each individual mail piece up to the USPS delivery truck. Not only will MPS save you time, the cost is actually done for cheaper than you can do yourself.

Setup | There is no charge to sign up for this service or obligation to use it every month. Simply use it as needed – you will only be charged per mail piece you upload. Call our friendly technicians to activate this feature and we’ll walk you through it.

Cost | The current cost of our MPS is 76 cents per mail piece if you choose to be charged via automatic bank draft or 78 cents per mail piece if charged via credit card. 

The chart to the right provides a comparison between traditional mailing methods and our Mail Processing Service. The pricing is based on our supplies in different quantities. For example, if you purchase forms, envelopes and return envelopes 1,000 at a time, your current cost per mail piece for supplies is about 26 cents plus an additional 2 cents for ink/toner not including the cost of labor or postage.

The US Post Office estimates the average person can fold, stuff and post only 100 envelopes per hour. Even at $8.00 per hour, this adds an additional 8 cents per piece – which would bring your total costs to approximately 36 cents per piece without postage.

Clearly, traditional billing does not equate to our Mail Processing Service. We offer our service at only 21 cents per piece (plus the 55 cents you would already pay for postage) and all you have to do is hit a button!

Credit Card & ACH Features

Multiple Invoice Alerts | Activate this feature to warn you when customers have open invoices in addition to their recurring invoice set to process on the Monthly > Auto-Process Payments screen. Probill will show the account’s total balance due and number of open invoices. When the Invoice Alert feature is enabled, Probill will set customers with multiple open invoices to Do Not Process. Want to charge the full amount anyway? Simply re-check this account to set them back to Ready to Process. This feature can be activated from the Setup > Program screen under the Credit Card/ACH tab.

Multiple Charge Dates | Activate this function to set different charge groups for your customers. Select charge dates from the 1st, 5th, 10th, 15, 20th, or 25th. For example, selecting a charge date of the 5th tells Probill to only charge the customer after this date. Any customer set with a charge date later than that will by default be set to Do Not Process. Need to charge a customer with a later charge date early? Simply recheck their account to set them back to Ready to Process. This feature can be activated from the Setup > Program screen under the Credit Card/ACH tab.

Bill & Pay Options Report | Use this report to view, search and filter customers by their payment options and bill status. Filter this report by any of the following categories: bill type, auto-pay status, print status, email status, receipt status and charge date. This report can also be searched by the last four digits of a credit card or bank account number. 

Purchase Probill

Probill Plus can be ordered through our online shopping cart or by phone.

Upon purchase, we’ll send a courtesy software pack containing:

Hard copy Flash-drive
Quick start User’s Manual
Registration Information
Miscellaneous Literature

A sample of our invoicing supplies:

250 Dual Windowed Mailing Envelopes
250 Custom, Pre-perforated Invoice Forms
250 Secure Check Return Envelopes

In addition, you will receive one full year of toll free technical support as well as any new software updates released within year of purchase.